Effective Date: 1st January, 2025

At Twiny Tales, we are committed to delivering your string art products with the utmost care and efficiency. Please review our shipping policy to understand how we handle the shipping process.

Order Processing and Dispatch

• Processing Time: All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or holidays.
• Dispatch Time: Items will be dispatched within 10-15 business days of order processing. Please note that certain customized orders may require additional time. You will receive a notification once your order has been shipped.

Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
• Delivery Estimates: Delivery times vary based on your location. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.

Shipping Confirmation and Order Tracking

• Confirmation: You will receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number.
• Tracking: You can track the status of your shipment using the tracking number provided in the confirmation email.

Shipping Destinations

• We deliver to all addresses within India and internationally.

Shipping Delays

• Unforeseen Delays: While we strive to ensure timely delivery, there may be occasions where shipping is delayed due to factors beyond our control, such as severe weather conditions, carrier delays, or other unforeseen circumstances. We appreciate your understanding and patience in such situations.
• Contact Us: If you experience any significant delays or have concerns about your shipment, please contact us at twinytales@gmail.com for assistance.

Damaged or Lost Shipments

• Damaged Items: If your item arrives damaged, please contact us immediately at [Insert Email Address] with your order number and photographs of the damaged product. We will review your request and arrange for a replacement if necessary.
• Lost Shipments: If your shipment is lost in transit, please contact us at [Insert Email Address]. We will work with the carrier to resolve the issue and ensure you receive your order.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

Twiny Tales
Email: twinytales@gmail.com
Address: Hyderabad
Phone (WhatsApp): +91 9885323591