Effective Date: 1st January, 2025

Welcome to Twiny Tales! These Terms of Use govern your use of our website and the purchase of our string art products. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using the Twiny Tales website www.twinytales.in (the "Site"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, you must not use our Site.

2. Use of the Site

• Eligibility: You must be at least 18 years old to use our Site and purchase products. By using the Site, you represent and warrant that you meet this eligibility requirement.
• Account: You may need to create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Prohibited Activities: You agree not to use the Site for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Site.

3. Product Information and Orders

• Product Descriptions: We strive to provide accurate descriptions of our string art products. However, we do not warrant that the descriptions are complete, current, or error-free.
• Pricing: All prices are listed in INR and are subject to change without notice. Prices do not include shipping and handling charges, which will be added to your total order amount.
• Order Acceptance: We reserve the right to refuse or cancel any order at any time for any reason. If we cancel an order, we will notify you and refund any payment received.

4. Shipping and Delivery

• Shipping Policy: Please refer to our Shipping Policy for detailed information on shipping rates, delivery times, and other related matters.
• Risk of Loss: All items purchased from Twiny Tales are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Replacements

• No Refund Policy: We do not offer refunds. Items are eligible for replacement only if they are damaged upon arrival or wrong product is received. Please refer to our Refund Policy for more details.
• Reporting Damages: If you receive a damaged item, please contact us immediately at [Insert Email Address] with your order number and photographs of the damaged product.

6. Intellectual Property

• Ownership: All content on the Site, including text, graphics, logos, images, and software, is the property of Twiny Tales or its content suppliers and is protected by intellectual property laws.
• License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. Any unauthorized use of the Site or its content is prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Twiny Tales shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or the purchase of products.

8. Indemnification

You agree to indemnify, defend, and hold harmless Twiny Tales and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site or violation of these Terms of Use.

9. Governing Law

These Terms of Use and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us at:

Twiny Tales
Email: twinytales@gmail.com
Address: Hyderabad
Phone (WhatsApp): +91 9885323591